Terms and Conditions

About LongD

LongD is a platform for long-distance ride requests in South Africa. Riders use LongD to submit a trip request, and drivers use LongD to view and accept requests that match their route. LongD provides the tools for requesting, matching, tracking and paying for rides.

Your account

You need an account to request or accept rides. You must provide accurate information, keep your login details secure, and use the account only for yourself. You are responsible for activity that takes place on your account.

Ride requests

A ride request describes your pickup point, drop-off point, number of passengers and preferred date. Requests can be immediate or scheduled.

A request is not a confirmed booking until a driver accepts it. Once a driver accepts, the pickup point, vehicle details and trip progress are shown in the app.

Prices and payments

The price for a ride is shown before you confirm the request. You can pay the driver in cash, or by card in the app where card payment is available.

Card payments are processed by our payment provider. LongD does not store your full card details.

Cancellations

Riders and drivers can cancel a ride. The app records the reason for the cancellation so both sides have a record of what happened. Repeated cancellations may be reviewed by support.

Driver requirements

Drivers must hold a valid driving licence and Professional Driving Permit, and provide the vehicle and identity documents requested during registration. Documents are verified before a driver can accept rides.

Drivers must keep their documents current and must not accept rides while the required documents have expired.

Safety and reporting

LongD includes tools to confirm your driver on arrival, share trip details with someone you trust, and report safety concerns. Reports are reviewed by support, who may restrict an account while a matter is being reviewed.

Acceptable use

• Provide accurate pickup, drop-off and passenger details.
• Do not use LongD for unlawful activity.
• Do not harass, threaten or endanger other users.
• Do not attempt to bypass document verification or payment.

Availability and changes

Features may change as LongD develops. We may update these terms and will publish the updated version on this page.

Privacy

Our Privacy Policy explains what personal information we collect and how it is used. It forms part of these terms.

Contact

Questions about these terms can be sent to LongD support from within the app.