Privacy Policy
Last updated: 6 November 2026
This policy explains what personal information LongD collects, why we collect it, and how it is handled when you use the app.
Information you give us
When you create an account, we collect your name, email address and phone number. When you request a ride, we collect the pickup and drop-off points, the number of passengers and the date you want to travel.
Drivers provide the licence, Professional Driving Permit, vehicle and identity documents required for verification. If you contact support or submit a report, we keep the details you send us.
Information collected while you use LongD
During an active ride, we collect location information so the pickup point, trip progress and arrival estimates can be shown to the matched rider and driver. We also collect basic device and browser information needed to run the service.
How we use information
- To create and manage your account.
- To match ride requests with drivers and show trip details to both sides.
- To verify driver and vehicle documents.
- To process payments and record payment status.
- To review safety reports and support requests.
- To send service messages about your bookings and account.
Location information
Location is used to place your pickup point, show requests to drivers, calculate pickup and drop-off progress, and let the matched rider or driver follow the trip. Location is shared only as needed for an active ride.
Payments
Where card payment is used, payment details are handled by our payment provider. LongD receives the payment status and a transaction reference, not your full card number.
Sharing information
We share ride details with the matched driver or rider so the trip can take place. We use service providers for mapping, routing, hosting and payments, and give support staff access to the information needed to review reports and resolve issues. We may disclose information where required by law.
How long we keep information
We keep account and ride records for as long as needed to provide the service and to meet legal or accounting requirements. Arrival photos captured for pickup verification are deleted automatically after seven days.
Security
Access to personal information is limited by role. Uploaded identity and vehicle documents, and pickup photos, are stored privately and are available only to the account owner and authorised support staff.
Your choices and rights
You can update your account details in the app. You can ask to access, correct or delete your personal information by contacting support. We handle personal information in line with applicable South African law, including the Protection of Personal Information Act (POPIA).
Local storage
LongD uses local browser storage to remember preferences such as your map style. We do not use advertising cookies.
Children
LongD is not intended for use by children.
Changes to this policy
We may update this policy and will publish the revised version on this page.
Contact
Privacy questions can be sent to LongD support from within the app.